WPOPS

Privacy Policy

Last updated: May 2026

1. Who we are

WPOPS (“we”, “us”, “our”) operates wpops.net, a WordPress maintenance and growth services platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

For questions about this policy, contact us at hello@wpops.net.

2. Information we collect

Information you provide directly:

  • Name and email address when you contact us or sign up for a service
  • Billing information processed securely through Stripe (we never store card numbers)
  • WordPress site credentials shared for maintenance purposes (stored encrypted)
  • Support messages and communications you send us

Information collected automatically:

  • IP address and browser type for security and analytics
  • Pages visited and time spent on site via Google Analytics
  • Cookies for session management and site functionality

3. How we use your information

We use your information to:

  • Deliver and manage the services you subscribe to
  • Process payments through Stripe
  • Send transactional emails (receipts, monthly reports, support responses)
  • Improve our website and services
  • Respond to support requests
  • Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

4. Who we share data with

We share data only with trusted service providers necessary to operate our business:

  • Stripe — payment processing (stripe.com/privacy)
  • Resend — transactional email delivery
  • Supabase — secure database infrastructure
  • Vercel — website hosting
  • Google Analytics — anonymised website analytics

All subprocessors are contractually bound to protect your data and use it only for the purposes we specify.

5. Data retention

  • Account data: retained while your account is active and for 12 months after closure
  • Billing records: retained for 7 years for tax and legal compliance
  • Support conversations: retained for 24 months
  • Analytics data: anonymised and retained per Google Analytics default settings

6. Your rights

Depending on your location you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict how we process your data
  • Data portability

To exercise any of these rights, email us at hello@wpops.net. We will respond within 30 days.

7. Cookies

We use cookies for:

  • Session management (keeping you logged in)
  • Analytics (Google Analytics — anonymised)
  • Security (CSRF protection)

You can disable cookies in your browser settings. Some site functionality may be affected if you do.

8. Security

We take data security seriously:

  • All data transmitted over HTTPS encryption
  • WordPress credentials stored encrypted, never in plain text
  • Payment data handled entirely by Stripe — we never see or store card numbers
  • Access to client data restricted to team members who need it to deliver services

9. Children's privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us immediately at hello@wpops.net.

10. Changes to this policy

We may update this policy periodically. We will notify active clients of material changes by email. The latest version is always available at wpops.net/privacy.

11. Contact

For privacy questions or requests:

Email: hello@wpops.net
Website: wpops.net/contact